FAQ
Asked. Answered.
Everything first-timers want to know before taking a station.
I've never done HIIT before. Can I keep up?
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Yes. Every block in THE STRIVER'S PROGRAM is effort-based, not number-based. The coach gives you a target effort — you choose the speed, the weight and the pace. First-timers and racers work side by side at their own numbers.
How does the four-station format actually work?
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When you book, you pick a starting station (Treadmill, Bench, Ski Erg or Lane) and a spot number from 1 to 8. Your set of spots — one at each station — is yours for the session, and you rotate through all four stations together over 60 minutes. No queueing, no sharing mid-set. Every session also offers an optional 10-minute guided warm-up before and a 10-minute cooldown after.
What's the cancellation policy?
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Cancel 12 hours or more before the session starts and your credit returns to your account instantly. Cancel later than that and the credit is forfeited. If you book and don't show, the credit is used — the spot was yours.
The session I want is full. Now what?
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Join the waitlist — up to 5 people deep per session. If a spot opens, the first person in line is promoted automatically, right up to 60 minutes before the session starts. You'll get a WhatsApp message if you're in.
What's a MyZone strap and do I need to buy one?
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MyZone is a chest strap that puts your live effort on the studio screens, so coaching is about your zones, not someone else's pace. Loaner straps are free at the front desk for every session — buy your own later if you fall in love with the data.
Are there showers?
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Yes. Showers, lockers, towels and amenities are all on site. Plenty of Strivers come straight from the office and head out for dinner after.
Do my session credits expire?
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Yes — every package has a validity window stated upfront: 30, 90 or 180 days depending on the pack, and 14 days for the Starter Pack. Unlimited memberships drop 16 session credits at the start of each month of your term. Nothing auto-renews.
How far ahead can I book?
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The booking window rolls 7 days ahead. New sessions open daily, and you book your exact starting station and spot in the app — the spot you pick is the spot you get.
What should I bring to my first session?
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Training shoes, a water bottle and 15 spare minutes before the session so the front desk can set you up with your station and a loaner strap. Everything else — towels, showers, lockers — is here.
How do I check in when I arrive?
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Scan the QR at the front desk — it opens WhatsApp with a prefilled check-in message. Hit send and you're marked in. No app fumbling, no queue.
Still wondering about something? Join the waitlist and ask us on WhatsApp.